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Can I retrieve my lost password?
Because your password is stored in an encrypted format, we are not able to send it to you if you've lost it. Your password is encrypted to provide the maximum level of security for all of your personal information and project files. Your account adminstrator or project manager, while not able to retrieve your lost password, can create a new password for you.
How can I attach files to a task or meeting?
You can attach files to meetings or tasks by clicking on the "Upload a new document" link. Any files you upload will be listed on the display and edit pages for the task or meeting you are working with.
Any file you upload will also become a document listed on the documents page. If you need to add a new version or delete a document, you can do it from the documents page and your changes will be reflected on the task and meeting pages.
How can I create a document that is just a hyperlink to another site?
Instead of uploading documents to the Oneworkspace.com server, there might be times when you want to keep sensitive documents on your own internal server, or link to a document that exists on a third-party site. You can create a hyperlink to a document on another site by specifying a valid hyperlink in the "URL" field of the upload form on the documents page instead of uploading a file via the "File" field. Valid hyperlinks start with a protocol (e.g. http://, or ftp://) and a domain name (e.g. oneworkspace.com).
How can I increase my limits for participating users and filespace?
Oneworkspace.com charges for its services by setting levels for the number of users you have and the amount of filespace you use for your uploaded documents. We consider this to be a good measure of how much you use our application: the more users you have and the more documents you upload, the higher your activity with our site.
To change the limit on your users and filespace, you need to change your subcription level in the Billing section under Account Administration. If you would like to have a higher user and filespace limit, increase your subscription level on this page. If you want to lower your monthly charge because you could operate under the limits of a lower subscription level, you can do so on there as well.
How can I specify more detailed roles for my users?
To specify more detailed roles for your users on a per-project basis, go to the Edit Project page in the Account Administration section, and click on the "Edit project roles" link. A popup window will appear which will let you enter any label you like for each user in the project. These labels will show up on the contact list.
Cross-project role descriptions can also be entered in a user's profile in the Account Administration section. Any role description entered from the project edit page will show up in that project's documents instead of a role description entered in the user's profile.
How do I add or change project steps?
Project steps can be viewed by clicking on the steps icon on the projects listing under the "Projects" tab in the Account Administration section. Just click on the "New Step" link in the upper-right of the steps listing to create a new step, or click on the name of an existing step to edit it.
In the step edit page, enter a step name, order (this determines the order of this step amongst the others), and optionally any comments. The comments are for administrative use only and are not shown outside the Account Administration section.
How do I make someone a project manager?
You can give a user project manager privileges, which will make them show up in the project manager selection list of the project edit page, by accessing their user account in the Account Administration section. Just click on the Project Manager checkbox in the Privileges row.
Project managers can only access those projects which they are assigned to manage, or those in which they are a participant.
I'm creating a project. How do I add new participants to it?
When you create a project, you will want to associate it with one of your clients and invite that client's staff to participate. Before you can associate a project with a client or their users, however, you will need to make sure that the client has been created in the Clients list and that the client users have been created in the Client Users list (both of this lists are found in the Account Administration section). Only after your clients and users have been entered into the Oneworkspace.com system will they show up in the select lists of the Create Project page.
What are project contacts?
Project contacts are simply users you've selected to show up on a project's contact list but who are otherwise not allowed to participate in or access the project.
What does it mean to show the latest version of my document in an IFRAME?
When you set this option to "Yes", an IFRAME (or "floating frame" appears under the list of the document's versions. The latest version will display inside the IFRAME, enabling your users to view the document without having to go the extra step of clicking on the link for the version.
This option should only be enabled for URLs to web pages or for uploaded HTML pages, since any file or URL that cannot be displayed in a browser will just cause an annoying popup for the user.
What is a credit card verification code?
A credit card verification code, also known as "CVV2" or "CVC2", is a three-digit security code that is printed on credit cards. The code appears in reverse italic at the top of the signature panel on the back of the card, or just above the end of the credit card number on the front of the card (see the illustration below for an example).
The additional numbers provide an extra measure of security against unauthorized credit card transactions, protecting both you and Oneworkspace.com. Since the credit card would need to be present for the purchaser to know the verification code number, as it is not stored on any computer system outside of the credit card issuer, people cannot make unauthorized transactions just by stealing the credit card account number, which is much more readily available.
If your credit card does not have a verification code, please leave the Verification Code field blank and fill out the remaining required fields.
What is a project mailing list?
A project mailing list is an email address that is specifically assigned to a project. Any email messages sent to that address by one project participant are automatically redistributed to all of the other participants.
To prevent abuse of the mailing list from people outside of the project, an email must originate from an authorized project participant's email account in order to be redistributed.
What is a task dependency?
A task dependency is simply a way of saying that one task cannot be completed unless another has been completed first-- that is, that the completion of one task is dependent on the completion of another.
You can create a task dependency by clicking on the "Change/add task dependencies" link on any task edit form.
What is meant by "desired" username on the registration form?
We want you to be able to choose whichever username you like for logging on to the Oneworkspace.com site, but please be aware that someone else may have chosen a given username before you. Because all of our usernames need to remain unique, we may need to ask you to amend your desired username before you can register a profile.
What is meant by "step order" when I'm creating or editing a project step?
The term "order" refers to the order in which steps will appear on the site's pages. Steps with a lower order number will be placed before steps with a higher number. For instance, if you have one step named "Planning" and with an order number of "1", and you have another step named "Implementation" with an order number of "2", then "Planning" will show up before "Implentation" on the documents page and the project schedule (among other pages).
What is meant when an item is archived?
When a document, meeting, or task is archived, it means that you no longer need that item to show up with other active items. Archiving an item will not delete it, and you can reactivate an archived item by setting its "archived" field to no.
What is my Oneworkspace.com sub-domain?
Your sub-domain is the first part of a special URL which you and everyone who uses your Oneworkspace.com account can use to access your projects. When someone uses your subdomain, the Oneworkspace.com site appears with your own branding (e.g., mycompany@oneworkspace.com).
Why can't I select certain subscription packages?
To be able to downgrade to a lower subscription package, your account has to be within the capacity of filespace and users for that package. If you are not able to select a lower package on the Billing page, you can remove files and users from your account until the package becomes selectable for you.
Why do I need to specify which time zone I work in for my profile?
The people you collaborate with may not be in the same part of the country-- or even in the same part of the world-- as you are, making it difficult for you to coordinate times and dates. But with your time zone information, Oneworkspace.com such information can be personalized for each user, ensuring that everyone's meetings, tasks, and other time-sensitive data are coordinated.
Why does the project say 'CLIENT ACCESS GRANTED' at the top, and what does it mean?
When an administrator or project manager adds a client user as a participant in a project, the project is marked with the phrase 'CLIENT ACCESS GRANTED' in red at the top. This is to inform everyone that the project and its contents are shown to more than just internal consultants, and that due care should be taken when posting sensitive documents and when composing text.
Why isn't there a list of people for me to invite to the meeting or task I want to create?
Before you can invite users to a meeting or assign someone to a task, the users must be added as participants in the project by an account administrator or project manager. This is required since administrators and project managers need to make sure that only authorized users can gain access to a project's information. An account administrator or project manager can add users to a project by opening a project's edit form in the account administration section of this web site.
Why should I enter an alternate email address for a user?
Alternate email addresses are a way to enter a second email address for any user. This second email address can be used to send emails to project mailing lists if, for some reason, the user can't send via their primary email address.
Will Oneworkspace.com ever send me unsolicited emails or share my profile information with third parties?
We greatly value customer feedback. Checking the "Receive emails" box indicates your permission for us to send you emails from time to time requesting your comments on the quality of our service and telling you about new services and updated features. As our privacy policy states, we will not ever share your email address with any other parties.